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Microsoft Certified Desktop Support Technician (MCDST)

Boost your IT support career with unmatched validation as a Microsoft Certified Desktop Support Technician (MCDST). This credential proves your ability to successfully troubleshoot desktop environments that run on the Microsoft Windows operating system. It also shows you have the necessary soft skills to educate users and help them solve hardware and software operation and application problems on Windows.
 
Certification Summary
Examination Papers & Topics
To earn the MCDST credential, you must pass both of the following exams, in any order:
  1. Supporting Users and Troubleshooting a Windows XP Operating System
  2. Supporting Users and Troubleshooting Desktop Applications on a Windows XP Operating System
 
Examination Style
Microsoft generally does not identify the format of any given exam at the time of registration because candidates are expected to understand the exam content, regardless of how it is presented. This practice helps protect exam security and the value of Microsoft Certification.
 
Microsoft Certification exams are presented in a wide variety of question and answer formats to evaluate the candidate's knowledge and skills accurately. Such formats may include:
  • Multiple-choice, single-answer questions
  • Multiple-choice, multiple-answer questions
  • Hot area questions
  • Active screen questions
  • Drag and drop questions
  • Build list and reorder questions
  • Create a tree questions
  • Case studies
 
Some skills are assessed through hands-on, lab-based testing.
Examination Passing Score
All Microsoft exams are scaled such that the passing score is 700. The actual cut score (the number of items you need to answer correctly) is determined by a group of subject-matter experts. A common misperception is that you must answer 70 percent of the items correctly in order to pass the exam; however, the actual percentage varies from exam to exam and may be more or less than 70 percent, depending on the input provided by the subject-matter experts who helped us set the cut score.
Examination & Results Dates
MCSE Exam is provided around the year and results report is generated immediately after completing the exam through Prometric's software. 
Examination Mode Computer-based
Areas of Specialization
  • Information Technology
Professional Body Microsoft
Location of Incorporation United States